Privacy Policy

InnoLux — innolux.ca

Last updated: July 14, 2026

1. Introduction

InnoLux (« we », « our », « us ») is committed to protecting personal information. This policy describes the information we collect when you visit our website innolux.ca (the « Site »), how we use, protect and disclose it, and the rights available to you.

This policy is established in accordance with Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, and other applicable privacy legislation.

2. Person in Charge of the Protection of Personal Information

The person in charge of the protection of personal information at InnoLux is:

François Thibodeau

Phone: 450-806-7500

Email: info@innolux.ca

You may contact this person with any question regarding this policy or your personal information.

3. Personal Information We Collect

We collect only the personal information necessary for the purposes set out below.

Information you provide to us directly:

Contact form: name, email address, phone number, company name, and any information contained in your message;
Newsletter: email address;
Purchase or quote request: name, contact details, billing and shipping address, order details. Online payments, where applicable, are processed by a secure payment service provider; we do not store your full credit card numbers;
Any communication you send us by email or telephone.

Information collected automatically:

When you browse the Site, certain technical information may be collected through cookies and similar technologies: IP address, browser type, device used, pages visited, duration of visit and language preference. See the « Cookies » section below.

4. Purposes of Collection

Your personal information is collected and used for the following purposes:

Responding to your information and quote requests;
Providing our services and following up on your projects and orders;
Sending you our newsletter, offers and promotional communications, where you have consented;
Carrying out marketing and advertising activities, including measuring the performance of our advertising campaigns and delivering personalized advertising, with your consent where required;
Ensuring the proper operation, security and improvement of the Site;
Complying with our legal, accounting and tax obligations.

We do not use your personal information for other purposes without obtaining your consent, except as permitted by law.

5. Consent

By providing us with your personal information, you consent to its collection, use and disclosure in accordance with this policy. You may withdraw your consent at any time, subject to applicable legal or contractual restrictions, by contacting the person in charge of the protection of personal information. Each newsletter also contains an unsubscribe link.

6. Disclosure to Third Parties

We do not sell or rent your personal information. It may, however, be disclosed to third parties in the following situations:

Service providers acting on our behalf (web hosting, newsletter and customer relationship management platforms, payment processing, analytics tools and advertising platforms such as Google and Meta), who are required to ensure an adequate level of protection;
Manufacturers and partners, where necessary for the completion of your project and with your consent;
Authorities, where required by law.

Some of our service providers may be located outside Quebec. In such cases, we ensure, including through a privacy impact assessment, that your information receives adequate protection in accordance with applicable law.

7. Cookies, Analytics and Advertising Technologies

The Site uses cookies and similar technologies in the following categories:

Essential cookies: required for the Site to function (for example, remembering your language preference or the contents of your cart). These cannot be disabled;
Analytics and audience measurement cookies: the Site may use tools such as Google Analytics to understand how the Site is used (pages visited, visitor sources, visit duration) and to improve it. The data collected is statistical in nature;
Advertising and retargeting cookies: the Site may use technologies such as Google Ads tags, the Meta pixel (Facebook and Instagram) or the LinkedIn Insight tag to measure the performance of our advertising campaigns, deliver relevant ads and show you personalized advertising on other sites and platforms (retargeting).

Non-essential cookies are disabled by default and are only activated with your consent, which you may give or withdraw at any time using the Site’s cookie management tool. You may also configure your browser to refuse or delete cookies; however, certain features of the Site may be affected.

To limit personalized advertising, you may also use the settings offered by the platforms themselves, including the ad settings of your Google, Facebook or LinkedIn account.

Newsletter and commercial communications: in accordance with Canada’s Anti-Spam Legislation (CASL), we only send you commercial electronic messages with your consent. Each message contains an unsubscribe mechanism, and our sending tools may collect open and click statistics to improve our communications.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once these purposes have been fulfilled, the information is securely destroyed or anonymized.

9. Security Measures

We implement reasonable physical, technical and organizational security measures to protect your personal information against loss, theft and unauthorized access, use or disclosure, including encryption of communications (SSL/TLS), access restricted to authorized persons and hosting with recognized providers.

10. Confidentiality Incidents

In the event of a confidentiality incident presenting a risk of serious injury, we will promptly notify the Commission d’accès à l’information du Québec and the persons concerned, in accordance with the law.

11. Your Rights

In accordance with the law, you have the following rights, among others:

Right of access: to obtain confirmation of the existence of personal information concerning you and to receive a copy of it;
Right of rectification: to have inaccurate, incomplete or ambiguous information corrected;
Right to withdraw consent: to withdraw your consent to the use or disclosure of your information;
Right to data portability: to receive the computerized personal information you have provided to us in a structured, commonly used technological format;
Right to de-indexing: to request that the dissemination of your information cease in certain circumstances provided by law.

To exercise these rights, contact the person in charge of the protection of personal information using the contact details in section 2. We will respond to your request within thirty (30) days.

If you are dissatisfied with the handling of your request, you may file a complaint with the Commission d’accès à l’information du Québec (www.cai.gouv.qc.ca).

12. Links to Third-Party Sites

The Site may contain links to third-party websites, including our social media pages (Instagram, Facebook, LinkedIn) and our manufacturers’ websites. We are not responsible for the privacy practices of these sites and encourage you to review their own policies.

13. Changes to This Policy

We may amend this policy at any time. The current version is posted on the Site with the date of its last update. We encourage you to review it periodically.

14. Contact Us

InnoLux